Memo Leaked from Southwest Airlines: “State of Operational Emergency”

Objectivity 4.7 | Credibility 4.8 | Relevance 4.8

On December 21 prior to the winter storm that hit the eastern half of the U.S, a leaked memo confirmed by Bloomberg revealed that Southwest Airlines’ vice president of ground operations Chris Johnson declared a “state of operational emergency” at Denver Airport due to “an unusually high number” of absent employees.  Most major airlines resolved the issues of delays and cancellations after the storm, but even days later Southwest still had large numbers of flights cancelled with tens of thousands left stranded at airports across America.  According to analysts, this is the most significant operational breakdown Southwest has experienced in its 50-year existence.